Below are some frequently asked questions.

WiMAX FAQ

Can I travel out of town with my WiMAX device?
Our WiMAX modems will only work in i29's Fargo-Moorhead metro coverage area.
How does WiMax differ from your the old i29 system?
WiMAX is a technology upgrade from our older wireless system. It has allowed us to offer another tier of service (768k) and has improved performance of our system. The older system was using technology that was no longer in development and would not allow for future upgrades. With WiMAX, it is continually under development and will allow us to offer more improvements to our service.
I bought a device from a store that has a WiMAX chip in it, do I need your modem?
Right now that answer is yes. We are currently unable to connect other WiMAX devices to our network, but we are working on it!
Is WiMax portable?
Yes! With our wireless WiMAX modems, you can take your internet service with you anywhere in our coverage area. Our desktop modems only require a power outlet, and either WiFi or cable connection to your computer. Our USB modems allow you to use your laptop in even more places.
What do I need for WiMAX service?
You will need an i29 WiMAX modem, and an internet capable device such as a desktop or laptop computer.
What is WiMAX?
i29 WiMAX is a wireless internet service. Our WiMAX signal is broadcasted throughout Fargo, Moorhead, and West Fargo. There are no antennas to hang on your house, just a simple modem to rent or purchase at the i29 Wireless store.
Why am I not getting my full speed?
The speeds we offer on our service plans are the limits we impose for each customer. The speed you get is still dependent on the signal you get on your modem. The lower the signal, the slower your service will be. You can move your modem around your home to find the spot that gets the best signal. Since there are signal indicators on your modem, you don't need to plug your computer into it (unless it's a USB modem). Just take it to different outlets to find the "sweet spot" in your home.

 

Billing FAQ

Can I pay by phone or update my card info over the phone?
Yes! You can call us directly to update account information. Remember, don't e-mail us your credit card information!
Can I pay online?
Not at this time.
Can I pay with cash or check every month?
You will need to submit to a credit check for non-automated billing. Talk to our store staff for more information.
How do I pay my bill?
Our customers are setup in our automated billing system, and are charged monthly on the credit or debit card given at the time of signup. If for any reason you need to arrange alternate payment, you can contact us at 451-5729.
What are my billing options?
i29 offers monthly service billing by either credit or debit cards. If these are not an option, we will allow paper billing after a credit check. Paper billing requires payment of 3 months at a time.

 

Dial-up FAQ

What is your dial-up internet coverage area?
We have a network of dial-up phone numbers across the US. You can find out if you have a local number by going to our Number Lookup Tool.